Shipping Policy

Expected Delivery Time

• Retail (Ready-to-Wear, Unstitched, Kids, Footwear, Fragrance, Home):
  • Within Pakistan: 7–14 working days (Once the order has been confirmed)
  • International: 10–21 working days (Once the order has been confirmed)
• Couture: 10 to 15 weeks (Once the order has been confirmed)

Address Modifications

• Once an order is placed (including COD and online paid orders), address modifications are not permissible.

⚠ Warning: Please ensure your address is correct before placing the order.

Couriers

• Pakistan: Call courier, WithRider, Leopards, TCS, BlueEx, Swyft, MoveX, M&P.
• International: SkyNet, DHL or FedEx.

Orders are allocated to couriers based on their location-specific expertise to ensure optimal delivery.

Order Confirmation and Payments

• Orders placed Mon-Fri take up to 2 working days to confirm; weekend orders process the next working day.
• Cash on Delivery orders require a maximum of 3 confirmation calls. Unanswered calls may result in cancellation.
• Online payments undergo a fraud check; failed verification leads to automatic cancellation.
• Payments for COD orders are collected at the shipping address. Tracking information will be emailed.

Shipping and Custom Duties

• International: Costs depend on destination, size, and weight. Customs duties/taxes are borne by the customer. COD not available for international orders.
• Local (Within Pakistan): Flat Fee of PKR 250.

Order Cancellation and Modification

• Orders can be canceled or modified anytime before processing.
• Clothing reserves the right to cancel orders due to:
• Out of stock items
• Pricing issues
• Technical errors
• Declined payments
• High return ratio
• Non-service areas
• Suspicious history

Authenticity

• We are not responsible for items purchased from unauthorized sellers.
• Please order only from our official website or official outlets to ensure genuine products.

⚠ Warning: We are not liable for counterfeit products purchased from third-party sellers.