FAQs

To order as a guest:

• add items to your cart
• checkout
• enter info
• choose payment
• place order

To order with an account:

• log in first
• select items
• checkout
• enter info
• choose payment
• place order

• Customer needs to enter the verification code after placing an order to confirm it immediately

• Our support team will make three call attempts to confirm the order

• Awaiting Confirmation: Order placed but not confirmed; can be cancelled
• Confirmed: Verified via SMS or call; contact & shipping details confirmed
• Processing: Payment not received yet for online-paid orders
• Processing at Warehouse: Order checked for stock; cannot be cancelled
• Pending Order: Delayed due to stock; process takes 4–5 working days
• Complete: Order fulfilled and handed to courier; tracking number generated; cannot be cancelled

• Join loyalty program
• Store credit for out-of-stock/defective items
• View order history

• No, orders cannot be modified once placed

• Online orders cannot be exchanged at outlets; items must be returned within 7 days for exchange or defect

• Cash on Delivery (COD)
• Online payment via Credit/Debit Card

• COD is only available within Pakistan

• Store credit is issued if an order is canceled or items are out of stock/defective. It can be redeemed in your next online purchase

• Log in
• select items
• at checkout, check "Apply store credit"
• Only valid for online purchases

• Click "Forget password"
• reset link sent via email
• set a new password
• log in

• Parcels cannot be opened before delivery. For damage/defect, contact support immediately via phone or email

• Gift wrapping and shopping bags are not offered for online orders